“Indian Telecom Services Performance Indicator Report” for the Quarter ending December, 2014.




“Indian Telecom Services Performance Indicator Report” for the Quarter ending December, 2014. 
                
TRAI today released the “Indian Telecom Services Performance Indicator Report” for the Quarter ending December, 2014. This Report provides a broad perspective of the Telecom Services and presents the key parameters and growth trends for the Telecom Services as well as Cable TV, DTH & Radio Broadcasting services in India for the period covering 1st October to 31st December, 2014 and is compiled on the basis of information furnished by the Service Providers.


Executive Summary of the Report is enclosed.  The complete Report is available on TRAI’s websitewww.trai.gov.in.

Contact details in case of any clarification:
Ms Vinod Kotwal
Advisor(F&EA-I), TRAI
Mahanagar Doorsanchar Bhawan
Jawahar Lal Nehru Marg,
New Delhi – 110 002
Ph : 011-23230752
Fax: 011-23236650
E-mail: vinod.kotwal@nic.in


October – December, 2014

 


Executive Summary

1.           The number of telephone subscribers in India increased from 957.61 million at the end of Sep-14 to 970.97 million at the end of Dec-14, registering a growth of 1.40% over the previous quarter. This reflects year-on-year (Y-O-Y) growth of 6.09% over the same quarter of last year.  The overall Tele-density in India increased from 76.75 as on 30th Sep-14 to 77.58 as on 31st Dec-14.

Trends in Telephone subscribers and Teledensity in India


    
2.           Subscription in Urban Areas increased from 569.56 million at the end of Sep-14 to 572.29 million at the end of Dec-14, however Urban Tele-density slightly declined from 148.07 to 148.06.  Rural subscription increased from 388.05 million to 398.68 million, and Rural Tele-density also increased from 44.96 to 46.09.

3.           Out of total subscription, the share of the Rural areas increased from 40.52% at the end of Sep-14 to 41.06% at the end of Dec-14.

Composition of Telephone Subscribers
             
        

4.           With a net addition of 13.77 million subscribers during the quarter, total wireless(GSM+CDMA) subscriber base increased from 930.20 million at the end of Sep-14 to 943.97 million at the end of Dec-14, registering a growth rate of 1.48% over the previous quarter. The year-on-year (Y-O-Y) growth rate of wireless subscribers for Dec-14 is 6.51%.

5.           Wireless Tele-density increased from 74.55 at the end of Sep-14 to 75.43 at the end of Dec-14.

6.           Wireline subscriber base further declined from 27.41 million at the end of Sep-14 to 27.00 million at the end of Dec-14, registering a decline of 1.48%.  The year-on-year (Y-O-Y) decline rate of wireline subscribers for Dec-14 is 6.56%.
7.           Wireline Tele-density declined from 2.20 at the end of Sep-14 to 2.16 at the end of Dec-14.

8.           Total number of Internet subscribers has increased from 254.40 million at the end of Sep-14 to 267.39 million at the end of Dec-14, there has been a quarterly growth rate of 5.11%. Out of which Wired Internet subscribers are 18.86 million and Wireless Internet subscribers are 248.53 million.

Composition of internet subscription




9.           Number of Broadband Internet subscribers increased from 75.73 million at the end of Sep-14 to 85.74 million at the end of Dec-14 with quarter growth rate of 13.21%.

10.        The number of Narrowband Internet subscribers has increased from 178.67 million at the end of Sep-14 to 181.65 million at the end of Dec-14 with quarterly growth rate of 1.67%.

            
11.        Monthly Average Revenue Per User (ARPU) for GSM service increased by 2.35%, from `116 in QE Sep-14 to `118 in QE Dec-14, whereas Y-O-Y increased by 5.80%.
12.        Prepaid ARPU for GSM service per month increased from `101 in QE Sep-14 to `103 in QE Dec-14, and Postpaid ARPU per month increased from `459 in QE Sep-14 to `466 in QE Dec-14.                                       

13.        On an all India average, the overall MOU per subscriber per month for GSM service is 376 for QE Dec-14 remained almost at the same level as in the previous quarter. 

14.        Prepaid MOU per subscriber for GSM service increased from 351 in QE Sep-14 to 352 in QE Dec-14, whereas postpaid MOUs decreased from 954 in QE Sep-14 to 933 in QE Dec-14.

15.        Monthly ARPU for CDMA full mobility service decreased by 1.49%, from `110 in QE Sep-14 to `109 in QE Dec-14. ARPU for CDMA has increased by 4.8% on Y-O-Y basis in this quarter.

16.        The total MOU for CDMA per subscriber per month decreased by 1.91%, from 267 in QE Sep-14 to 262 QE Dec-14. The outgoing MOUs decreased from 141 in QE Sep-14 to 139 in QE Dec-14 and incoming MOUs also decreased from 126 in QE Sep-14 to 123 in QE Dec-14.

17.        Gross Revenue (GR) and Adjusted Gross Revenue (AGR) of Telecom Service Sector for the QE Dec-14 has been `63955 Crore and `43591 Crore respectively.  GR and AGR increased by 2.41% and 0.84% respectively in this quarter as compared to previous quarter. 


18.        The year-on-year (Y-O-Y) growth in GR and AGR over the same quarter in last year has been 9.54% and 10.15% respectively.

19.        Pass-through charges accounted 31.84% of the GR for the quarter ending Dec-14.  The quarterly and the year-on-year (Y-O-Y) growth rates of pass-through charges for QE Dec-14 are 5.97% and 8.26% respectively.

20.        The License Fee increased from 3459 Crore for the QE Sep-14 to 3489 Crore for the QE Dec-14.  The quarterly and the year-on-year (Y-O-Y) growth rates of license fee are 0.86% and 10.14% respectively in this quarter.

21.      Access services contributed 79.24% of the total Adjusted Gross Revenue of telecom services. In Access services, Gross Revenue (GR), Adjusted Gross Revenue(AGR), License Fee, Spectrum Usage Charges(SUC) and Pass Through Charges increased by 2.41%, 0.84%, 0.86%, 4.31% and 5.97% respectively in QE Dec-14. 

22.        Monthly Average Revenue per User (ARPU) for Access Services based on AGR increased from `118.20 in QE Sep-14 to `119.48 in QE Dec-14.

Composition of Adjusted Gross Revenue

  
                                                                                                                              
Parameters showing Improvement in QoS
Parameters showing deterioration in QoS


·      Call Set-up Success Rate (within licensee’s own network)
·      SDCCH/ Paging Channel Congestion
·     TCH Congestion
·      Call Drop Rate
·     Worst affected cells having more than 3% TCH drop (call drop) rate

·      Resolution of billing/ charging/ validity complaints (100% within 6 weeks)

·      Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints

·     Accessibility of call centre/ customer care

·      %age requests for Termination/ Closure of service complied within 7 days

·      Time taken for refund of deposits after closures.
·     BTSs Accumulated downtime (not available for service) 

·      Connection with good voice quality

·      Point of Interconnection (POI) Congestion (No. of POIs not meeting benchmark) (averaged over a period of quarter)

·      Metering and billing credibility - Postpaid

·      Metering and billing credibility - Prepaid

·        Resolution of billing/charging/ credit & validity complaints (98% within 4 weeks)

·   %age of calls answered by the operators (voice to voice) within 90 sec



















23.                The performance of 2G wireless service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under:

Parameters showing Improvement in QoS
Parameters showing deterioration in QoS

·      Call Set-up Success Rate (within licensee’s own network)

·      Point of Interconnection (POI) Congestion

·     Node-B’s Accumulated downtime (not available for service) (%age)

·      SDCCH/ Paging Channel and RRC Congestion (%age)

·      TCH and Circuit Switched RAB Congestion (%age)







24.                The performance of 3G wireless service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under:


25.        The performance of wireline service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under:


Parameters showing Improvement   in QoS
Parameters showing deterioration          in QoS
·        Fault incidences per 100 subscriber/ month

·        % Fault repaired by next working day for urban areas

·        Mean Time to Repair (MTTR)

·      Metering & billing credibility - Postpaid

·        Resolution of billing/charging/ credit & validity complaints
·        % Fault repaired by 5 days (for urban areas)

·        Point of Interconnection (POI) Congestion (No. of POIs not meeting benchmark)

·        Accessibility of call centre/ customer care

·        Termination/closure of service

·        Time taken for refund of deposits after closures

 

26.        A total of 826 private satellite TV channels have been permitted by the Ministry of Information and Broadcasting (MIB) as on 31st December 2014.  There are a total of 245 Pay channels as reported by broadcasters as on 31.01.2015 and these details have been uploaded on TRAI’s website along with the names of the respective broadcasters. 

27.        In Non-CAS areas, the maximum number of TV channels being carried in a digital form by any of the reporting MSOs is 398, while in conventional analogue form, the maximum number of channels being carried by any of the reporting MSOs is 100.

28.          Apart from All India Radio, Prasar Bharati – a public broadcaster, there are 243 operational private FM Radio stations as on 31st December, 2014. The information therein is as received from MIB.

29.        At present, apart from free DTH service of Doordarshan of Prasar Bharati – a public broadcaster, there are 6 private DTH Operators.  All these private DTH Operators are offering pay DTH services.  As per the information submitted by the DTH operator through quarterly PMR for DTH services, total number of registered subscribers and active subscribers being served by these six private DTH operators, as reported to TRAI, are 73.06 million & 40.54, million respectively as on 31st December 2014. 

 

Snapshot



(Data As on 31st December, 2014)
Telecom Subscribers (Wireless +Wireline)
Total Subscribers
970.97 Million
% change over the previous quarter
1.40%
Urban Subscribers
572.29 Million
Rural Subscribers
398.68 Million
Market share of Private Operators
89.16%
Market share of PSU Operators
10.84%
Teledensity
77.58
Urban Teledensity
148.06
Rural Teledensity
46.09
Wireless Subscribers
Total Wireless Subscribers
943.97 Million
% change over the previous quarter
1.48%
Urban Subscribers
550.64 Million
Rural Subscribers
393.34 Million
GSM Subscribers
890.78 Million
CDMA Subscribers
53.19 Million
Market share of Private Operators
91.01%
Market share of PSU Operators
8.99%
Tele-density
75.43
Urban Tele-density
142.46
Rural Tele-density
45.47
Wireline Subscribers
Total Wireline Subscribers
27.00 Million
% change over the previous quarter
-1.48%
Urban Subscribers
21.66 Million
Rural Subscribers
5.34 Million
Market share of Private Operators
24.24%
Market share of PSU Operators
75.76%
Tele-density
2.16
Urban Tele-density
5.60
Rural Tele-density
0.62
No. of Village Public Telephones (VPT)
5,86,087
No. of Public Call Office (PCO)
7,79,241

Internet/Broadband Subscribers
Total Internet Subscribers
267.39 Million
Narrowband subscribers
181.65 Million
Broadband subscribers
85.74 Million
Wired Internet Subscribers
18.86 Million
Wireless Internet Subscribers
248.53 Million
Urban Internet Subscribers
175.21 Million
Rural Internet Subscribers
92.18 Million

m
Total Internet Subscribers per 100 population
21.37
Urban Internet Subscribers per 100 population
45.33
Rural Internet Subscribers per 100 population
10.66
Broadcasting & Cable Services
No. of private satellite TV channels registered with Ministry   of I&B
826
Number of private FM Radio Stations
243
Registered DTH Subscribers
73.06 Million
Active DTH Subscribers
40.54 Million
Telecom Financial Data (QE Dec-14)
Gross Revenue(GR) during the quarter
` 63955 Crore
% change in GR over the previous quarter
2.41%
Adjusted Gross Revenue (AGR) during the quarter
` 43591 Crore
% change in AGR over the previous quarter
0.84%
Share of Public sector undertaking's in Access AGR
9.8%
Monthly Average Revenue Per User (ARPU) for Access Services
` 119
Revenue & Usage Parameters (QE Dec-14)
Monthly ARPU GSM Full Mobility Service
` 118
Monthly ARPU CDMA Full Mobility Service
` 109
Minutes of Usage (MOU) per subscriber per month GSM Full Mobility Service
376 Minutes
Minutes of Usage (MOU) per subscriber per month CDMA Full Mobility Service
262 Minutes
Total Outgoing Minutes of Usage for Internet Telephony
245 Million
Data Usage of Mobile Users (for the QE Dec-14)
Data Usage per subscriber per month - GSM
79.73 MB
Data Usage per subscriber per month - CDMA
251.93 MB
Data Usage per subscriber per month – Total(GSM+CDMA)
89.43 MB

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E-Commerce Centre of Post to start from Monday 

Considering the rapid growth of e-commerce business in the country in the recent past, the Department of Posts, through Delhi Postal Circle has taken up a project to establish the e-commerce Centre at Safdarjang, New Delhi-110003.This processing centre will handle exclusively all the e-commerce business with the state of the art technology driven facility for quick and smooth operation starting from booking till dispatch from the centre. 

The Centre is equipped with modern technology and newly introduced conveyor belt where parcels get sorted with the help of conveyor belt. As a result, the e-Commerce Centre is now capable of handling 30000 parcels/articles per day. The parcels are collected from the e-commerce customers, processed & dispatched within 24 hours to respective destination through quickest available flight/train, as the case may be. 

The leading e-commerce customers, viz., Amazon, Paytm, Yepme, Snapdeal, etc are already availing the benefits of fast, reliable and safe processing of their e-commerce parcels at the newly established e-commerce Centre at Safdarjang in New Delhi. 

The e-commerce Centre at Safdarjang, New Delhi -110003 is to be dedicated to the Nation by Sh. Ravi Shankar Prasad, Hon’ble Minister of Communications & Information Technology on 11th May 2015 

India Post Mobile App is also launched by the Hon’ble Minister of Communications & Information Technology on the occasion. .This is an android based application developed by Centre for Excellence in Postal Technology (CEPT), Mysore. The application includes features like real time tracking of accountable articles, Post Office search, Postage calculator, etc through Mobile Phone. 

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Levy on rice reduced to encourage direct procurement from farmers 

The Government has decided to reduce the levy on rice upto maximum 25% in Kharif Marketing Season (KMS), which has started on 1st October 2014. With reduction in levy, the Government Agencies through cooperative societies/self help groups etc., are undertaking procurement of paddy directly from the farmers thereby ensuring direct payment of Minimum Support Price (MSP) to the farmers. This is to reduce irregularities which exist in levy procurement system and to evolve better outreach of the procurement machinery to the farmgate. Under direct procurement of paddy, the State Government & their agencies adopt various measures to safeguard interest of the farmers in marketing of their produce, such as proper grading & weighment of paddy, timely payment of MSP through cheque / online banking system, transportation of paddy from procurement centers to the storage points etc. In view of these benefits, the Government has further decided to stop procurement through levy system w.e.f. 1st October 2015. 

This information was given by the Minister of Consumer Affairs, Food and Public Distribution, Shri Ram Vilas Paswan in a written reply in Rajya Sabha today. 

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Measures to contain price of essential food items 

Recent steps taken by the Government to improve the availability and to contain prices of essential food items: 

Minimum Export Price (MEP) fixed for potatoes at USD 450 per M.T. w.e.f. 26.06.2014 (now withdrawn with improved availability and fall in prices w.e.f. 20.2.2015) and of onions at USD 250 per M.T. w.e.f 7.04.2015 respectively. 

States have been advised to allow free movement of fruits and vegetableas by delisting them from the APMC Act. 

A Plan Scheme titled Price Stabilization Fund (PSF) with a corpus of Rs.500 crores has been approved for implementation aimed at regulating price volatility of agricultural and horticultural commodities both when there is price rise or vice-versa through procurement of farm produce, maintenance of buffer stocks and regulated release into the market. 

States have been advised to exempt levy of market fee on fruits and vegetables and to allow establishment of “KisanMandis”/ Farmers markets where producers and Farmer Producer Organizations (FPOs) can directly market their produce to wholesalers, organized retailers and ordinary consumers. Such alternative marketing channels promoted to reduce intermediaries and to contain marketing costs, are intended to benefit both farmers and consumers. 

Government is also encouraging production of horticultural crops through a Centrally Sponsored scheme, namely Mission for integrated Development of Horticulture w.e.f 2014-15. 

Authorized States/UTs to impose stock limits in respect of onion and potato for a period of one year with effect from 3rd July, 2014 under the Essential Commodities Act. 

Government has approved the release of additional five million tonnes of Rice to BPL & APL families in states pending implementation of National Food Security Act (NFSA). 

Advisory to State Governments issued to take action against hoarding & black marketing and effectively enforce the Essential Commodities Act, 1955 & the Prevention of Black-marketing and Maintenance of Supplies of Essential Commodities Act, 1980. 

Authorized States/UTs to impose stock limits from time to time in the case of select essential commodities such as pulses, edible oil, and edible oilseeds for a period up to 30.9.2015. 

Based on interaction with the State Governments/UTs on 4th July, 2014, a decision has been taken to amend the Essential Commodities Act to make hoarding and black marketing a non bailable offence and increase the period of detention to one year from existing six months. 

The Government has approved for the current year i.e. 2014-15 Open Market Sale of ten million tonnes of wheat in the domestic market. 

This information was given by the Minister of Consumer Affairs, Food and Public Distribution, Shri Ram Vilas Paswan in a written reply in Rajya Sabha today. 

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Steps to reduce pendency of cases in consumer fora 

The Government has taken the following steps to reduce pendency of cases in consumer courts:- 

State Governments are being requested from time to time to take action well in advance for filling up of vacancies of President and Member and to maintain a panel of candidates for filling up of future vacancies also to avoid delay in appointments. 

Circuit Benches from National Commission have been frequently visiting the States. 

Some State Commissions have constituted Additional Benches mainly to dispose of backlog of pending cases. 

The National Commission and some of the State Commissions as well as District Fora are adopting the process of holding Lok Adalats for speedy disposal of the cases. 

Financial assistance is provided by the Central Government to the States/UTs for strengthening of infrastructure of Consumer Fora including computerization and networking. 

Consumer Protection Act, 1986 is being comprehensively amended to provide, inter alia, for speedy disposal of cases. 

This information was given by the Minister of Consumer Affairs, Food and Public Distribution, Shri Ram Vilas Paswan in a written reply in Rajya Sabha today. 

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Recommendations of Shanta Kumar committee’s report under consideration 

Government is examining the recommendations made by the committee on Food Corporation of India. With regard to recommendations on the Public Distribution System the stand of the Government is as under- 

Recommendations-
 
·        to defer implementation of NFSA in States that have not done end to end computerization; have not put the list of beneficiaries online for anyone to verify, and have not set up vigilance committees to check pilferage form Public Distribution System (PDS).
 
·        to reduce coverage from 67 percent of population to 40 percent; raise allocation to priority households form 5 kg to 7 kg per person per month.
 
·        to gradually introduce cash transfers in Targeted Public Distribution System (TPDS), starting with large cities with more than 1 million population;  extending it to grain surplus States, and then giving option to deficit States to opt for cash or physical grain distribution.
 
Stand of the Government-
 
·        The States/ UTs are already required to comply with certain pre-requisites like completion of the ongoing scheme for computerization of Targeted Public Distribution System operations, which includes putting up digitized list of beneficiaries on transparency portal; putting in place grievance redressal mechanism, etc. as per requirement of NFSA, in order to start implementation of the Act.
 
·        The NFSA is already in force. There is no proposal for any amendment to the Act.
 
·        Direct transfer of cash subsidy is one of the options discussed in various fora for checking diversion of foodgrains. Its implementation, however, depends upon readiness of States/ UTs in terms of digitization and de-duplication of beneficiary data-base seeds with bank account numbers and it can be taken up on specific requests from States/ UTs.
 
This information was given by the Minister of Consumer Affairs, Food and Public Distribution, Shri Ram Vilas Paswan in a written reply in Rajya Sabha today.

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Twenty five states yet complete the preparatory measures required for implementation of the Food Security Act 

Before implementation of the National Food Security Act, 2013 (NFSA), States/Union Territories (UTs) are required to complete various preparatory activities and have to certify their preparedness. Allocation of foodgrains under the Act has started to 11 States/UTs based on the preparedness and identification of beneficiaries reported by them. Remaining 25 States/UTs have not completed all the preparatory measures required for implementation of the Act. Names of these States/UTs are – Andhra Pradesh, Arunachal Pradesh, Assam, Goa, Gujarat, Jammu & Kashmir, Jharkhand, Kerala, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal, Andaman & Nicobar Islands, Dadra & Nagar Haveli, Daman & Diu, Lakshadweep and Puducherry. 

This information was given by the Minister of Consumer Affairs, Food and Public Distribution, Shri Ram Vilas Paswan in a written reply in Rajya Sabha today. 

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Twenty five states yet complete the preparatory measures required for implementation of the Food Security Act 

Before implementation of the National Food Security Act, 2013 (NFSA), States/Union Territories (UTs) are required to complete various preparatory activities and have to certify their preparedness. Allocation of foodgrains under the Act has started to 11 States/UTs based on the preparedness and identification of beneficiaries reported by them. Remaining 25 States/UTs have not completed all the preparatory measures required for implementation of the Act. Names of these States/UTs are – Andhra Pradesh, Arunachal Pradesh, Assam, Goa, Gujarat, Jammu & Kashmir, Jharkhand, Kerala, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal, Andaman & Nicobar Islands, Dadra & Nagar Haveli, Daman & Diu, Lakshadweep and Puducherry. 

This information was given by the Minister of Consumer Affairs, Food and Public Distribution, Shri Ram Vilas Paswan in a written reply in Rajya Sabha today. 


“Indian Telecom Services Performance Indicator Report” for the Quarter ending December, 2014. “Indian Telecom Services Performance Indicator Report” for the Quarter ending December, 2014. Reviewed by Ajit Kumar on 11:00 AM Rating: 5

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